Anti-Spam Policy

Last Updated: October 16, 2025

Effective Date: May 21, 2024

Company: Henry Club Ecommerce FZE LLC

License No: 4412587.01

Website: henryclub.ae

Version: 1.0

1. Introduction

This Anti-Spam Policy explains Henry Club Ecommerce FZE LLC's ("Henry Club", "we", "us", "our") commitment to responsible email practices and compliance with anti-spam laws.

Our Promise:

  • ✓We NEVER send unsolicited commercial emails
  • ✓We respect your inbox and privacy
  • ✓We provide easy unsubscribe options
  • ✓We honor opt-out requests immediately
  • ✓We comply with UAE and international anti-spam laws

Governing Laws:

  • • UAE Telecommunications Regulatory Authority (TRA) Anti-Spam Guidelines
  • • UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021)
  • • CAN-SPAM Act (US, for international subscribers)
  • • GDPR (EU, where applicable)
  • • Canadian Anti-Spam Law (CASL, where applicable)

2. What Is Spam?

2.1 Definition

Spam is:

  • • Unsolicited commercial electronic messages
  • • Bulk emails sent without consent
  • • Deceptive or misleading marketing messages
  • • Emails sent after unsubscribe request
  • • Messages with false sender information

2.2 What We Consider Spam

We will NEVER:

  • ❌Send emails without permission
  • ❌Buy or rent email lists
  • ❌Harvest email addresses from websites
  • ❌Send to randomly generated addresses
  • ❌Use deceptive subject lines
  • ❌Hide our identity
  • ❌Ignore unsubscribe requests
  • ❌Make it difficult to opt-out
  • ❌Continue emailing after opt-out
  • ❌Share your email without consent

3. How We Collect Emails

3.1 Lawful Collection Methods

We ONLY collect emails through:

✓ Explicit Opt-In:
  • • Newsletter signup forms on our Website
  • • Subscription checkboxes (unchecked by default)
  • • Confirmed email subscription
  • • Partnership inquiry forms
✓ Business Inquiries:
  • • When you contact us at contact@henryclub.ae
  • • When you send questions to contact@henryclub.ae
  • • When you request information
✓ Partner Referrals:
  • • With your explicit consent
  • • When you authorize partner to share
  • • Only if you agreed to our communications
✓ Business Relationships:
  • • Existing business relationships
  • • Professional networking (with consent)

3.2 Prohibited Collection Methods

We NEVER collect emails by:

  • ❌Scraping websites or social media
  • ❌Buying lists from third parties
  • ❌Harvesting from databases
  • ❌Using bots or automated tools
  • ❌Taking without permission from events
  • ❌Stealing from competitors
  • ❌Using email verification tools to generate lists

3.3 Double Opt-In (Best Practice)

For newsletter subscriptions, we use double opt-in:

Process:
  1. You enter email on our Website
  2. We send confirmation email
  3. You click confirmation link
  4. Subscription activated
Benefits:
  • • Ensures valid email addresses
  • • Confirms genuine interest
  • • Reduces spam complaints
  • • Complies with best practices

4. Types of Emails We Send

4.1 Commercial Emails (Require Consent)

Marketing/Newsletter Emails:

  • • New blog posts and articles
  • • Free zone updates
  • • UAE business news
  • • Cost calculator updates
  • • Partner offers (clearly labeled)
  • • Industry insights

Frequency: Maximum 4 emails per month (approximately weekly)

Consent: Required via explicit opt-in

4.2 Transactional Emails (No Consent Required)

Service-Related Emails:

  • • Response to your inquiries
  • • Confirmation of your requests
  • • Account notifications (if accounts exist)
  • • Service updates affecting you
  • • Legal/policy updates

These are not marketing and don't require consent.

4.3 Relationship Emails

If you've contacted us:

  • • Follow-up on your inquiry
  • • Requested information
  • • Ongoing support communications

Implied consent from business relationship.

5. Unsubscribe Mechanism

5.1 Easy Opt-Out

Every marketing email includes:

✓ Unsubscribe Link:

  • • Prominent and clear
  • • Usually at bottom of email
  • • Working link (tested regularly)
  • • One-click unsubscribe (no login required)

✓ Alternative Method:

  • • Email contact@henryclub.ae with "Unsubscribe"
  • • Reply to email with "Unsubscribe"

✓ No Obstacles:

  • • No login required
  • • No survey required
  • • No reasons needed (optional)
  • • No payment or fee
  • • No complex process

5.2 Processing Timeframe

Unsubscribe requests:

  • • Processed within 48 hours (usually immediate)
  • • Confirmation email sent
  • • No further marketing emails
  • • May take 2-3 days for system updates

Exception: Emails already in transit may still arrive

5.3 What Happens After Unsubscribe

You will:

  • ✓Stop receiving marketing emails
  • ✓Remain on suppression list (won't be re-added)
  • ✓Can still contact us for support
  • ✓Can re-subscribe anytime

You will still receive:

  • • Transactional emails (if you use services)
  • • Direct responses to your inquiries
  • • Legal/policy updates (if material)

6. Reporting Spam

6.1 Report Spam From Us

If you believe we sent spam:

Report to:

Include:

  • • Email screenshot
  • • Date received
  • • Your email address
  • • How you received our email

We take spam complaints seriously and investigate immediately.

6.2 Report Spam From Others

If you receive spam claiming to be us:

It's likely phishing/spoofing. Report to:

We will investigate and take action.

6.3 UAE Spam Reporting

Report spam to UAE authorities:

Telecommunications Regulatory Authority (TRA):

We cooperate with TRA investigations.

7. Your Rights

Right to Consent

You have the right to:

  • • Choose whether to receive marketing emails
  • • Control subscription preferences
  • • Change your mind anytime
  • • Not be added without consent

Right to Unsubscribe

You have the right to:

  • • Unsubscribe easily
  • • Have request honored promptly (within 48 hours)
  • • Not be asked for reasons (though feedback appreciated)
  • • Not face obstacles or fees

Right to Complain

You have the right to:

  • • Report spam to us
  • • Complain to UAE TRA
  • • Report to international authorities (if applicable)
  • • Mark as spam in your email client

Right to Privacy

You have the right to:

  • • Know how your email is used
  • • Request deletion of your email
  • • Know who has access to your email
  • • See our data practices

See Privacy Policy for complete rights.

8. Contact Information

Questions About This Policy

Email:

• Primary: contact@henryclub.ae

• contact@henryclub.ae

Subject: "Anti-Spam Policy Question"

Unsubscribe Requests

Email: contact@henryclub.ae

Subject: "Unsubscribe Request"

Or: Click unsubscribe link in any email

Report Spam

Email: contact@henryclub.ae

Subject: "Spam Complaint"

Company Information

Legal Entity: Henry Club Ecommerce FZE LLC

License No: 4412587.01

Registered Address:

Business Centre

Sharjah Publishing City Free Zone

Sharjah, United Arab Emirates

Website: henryclub.ae

9. Related Policies

For complete understanding, see:

Our Commitment to You

We, Henry Club Ecommerce FZE LLC, commit to:

  • ✓Never sending unsolicited emails
  • ✓Honoring unsubscribe requests promptly
  • ✓Being transparent in all communications
  • ✓Respecting your privacy and inbox
  • ✓Providing valuable content, not just ads
  • ✓Complying with all anti-spam laws
  • ✓Correcting any violations immediately
  • ✓Listening to your feedback

Thank you for trusting us with your email address.

Last Updated: October 16, 2025

Effective Date: May 21, 2024

Version: 1.0

© 2024-2025 Henry Club Ecommerce FZE LLC. All rights reserved.

We respect your inbox and privacy. Spam-free communications always. If you ever receive spam from us, please let us know immediately at contact@henryclub.ae