Refund & Cancellation Policy

Last Updated: October 16, 2025

Effective Date: May 21, 2024

Company: Henry Club Ecommerce FZE LLC

License No: 4412587.01

Website: henryclub.ae

Version: 1.1

1. Introduction

This Refund & Cancellation Policy explains the terms and conditions regarding any transactions, services, or partnerships associated with Henry Club Ecommerce FZE LLC ("Henry Club", "we", "us", "our") and henryclub.ae ("Website").

Important Notice:

Henry Club is an information platform and affiliate marketing business. We do not directly sell products or services to end users. This policy clarifies our position and what applies in various scenarios.

2. Nature of Our Service

2.1 What We Provide

Free Information Services:

• Website content and guides (FREE)
• Business setup calculators (FREE)
• Comparison tools (FREE)
• Blog articles and resources (FREE)
• Email support (FREE)

Affiliate Referral Services:

• Connections to licensed service providers
• Partner recommendations
• Referral links and tracking

2.2 What We Do NOT Provide

We do NOT directly provide:

❌Business setup services
❌Legal consulting
❌Visa processing
❌Company registration
❌License applications
❌Professional advice services
❌Paid subscriptions or memberships

Result:

We do not collect payment from users, therefore traditional refund scenarios do not apply.

3. No Refunds Policy for Free Services

3.1 Free Information

All information on our Website is provided FREE of charge:

Since no payment is collected for:

• Website access
• Content reading
• Tool usage
• Calculator access
• Email inquiries

No refunds are applicable because no charges exist.

3.2 User Account (If Applicable)

If we introduce user accounts in the future:

• Free accounts have no refund implications
• Any paid features will have specific refund terms disclosed at purchase
• Current policy will be updated accordingly

4. Affiliate Referrals - No Refund Responsibility

4.1 How Affiliate Referrals Work

When you click our partner links and engage services:

You are redirected to the partner company's website
You negotiate and contract directly with the partner
You pay the partner directly (not us)
Partner provides services directly to you
Partner may pay us a commission (only if service completed)

4.2 Our Role

We are an intermediary only:

• We facilitate the connection
• We provide information about partners
• We earn commission from successful referrals

We are NOT:

❌Party to your contract with partners
❌Responsible for partner services
❌Able to issue refunds for partner services
❌Involved in partner payment processing

4.3 Refunds for Partner Services

If you are dissatisfied with a partner's service:

You MUST:

• Contact the partner company directly
• Review the partner's refund/cancellation policy
• Follow the partner's dispute resolution process
• Request refunds from the partner (not us)

We CANNOT:

• Issue refunds on behalf of partners
• Force partners to provide refunds
• Reverse payments made to partners
• Compensate you for partner service issues

We CAN:

• Provide partner contact information
• Remove poor-performing partners from our platform
• Mediate communication (on a goodwill basis)
• Share feedback with partners

5. Partner Service Disputes

5.1 Initial Steps

If you have issues with a partner service:

Step 1: Contact the partner directly

• Email their customer service
• Reference your contract/agreement
• Explain the issue clearly
• Request resolution or refund per their terms

Step 2: Review partner's policies

• Refund policy
• Cancellation terms
• Dispute resolution process
• Complaint procedures

Step 3: Escalate with the partner

• Request supervisor/manager
• Cite specific policy violations
• Document all communications
• Set reasonable deadlines

5.2 If Partner Is Unresponsive

After exhausting partner resolution:

You may contact us at:

Email: contact@henryclub.ae

Subject: "Partner Dispute - [Partner Name]"

We can offer:

✓Goodwill mediation (no guarantee)
❌“Sharing your feedback with the partner
❌“Reviewing partner's practices
❌“Potentially removing partner from our platform

We CANNOT offer:

❌Financial compensation
❌Refunds or reimbursements
❌Legal representation
❌Binding arbitration
❌Guaranteed partner cooperation

6. Cancellation Policy

6.1 Canceling Website Access

You may stop using our Website at any time:

• No cancellation process required
• No fees or penalties
• No contracts to terminate
• Simply stop visiting the site

6.2 Email Communications

To unsubscribe from emails (if applicable):

• Click "Unsubscribe" link in any email
• Email: contact@henryclub.ae with "Unsubscribe" subject
• Effective within 48 hours
• No fees or penalties

6.3 User Account Deletion (If Applicable)

To delete your account:

• Email: contact@henryclub.ae
• Subject: "Account Deletion Request"
• Include: Email used for registration
• Processed within 30 days per UAE Data Protection Law

What happens:

• Account data deleted
• Email removed from lists
• Cookie data cleared
• Personal information erased (except legal requirements)

See Privacy Policy for data retention details.

7. Exceptions & Limitations

7.1 No Refunds For

Under no circumstances can we provide refunds for:

1. ❌Time Spent - Time you spent on our Website
2. ❌Information Used - Business decisions based on our content
3. ❌Opportunity Costs - Lost opportunities or business alternatives
4. ❌Partner Services - Any services purchased from partners
5. ❌Third-Party Costs - Expenses incurred with other companies

6. ❌Government Fees - License, visa, or registration fees paid to authorities
7. ❌Consequential Losses - Indirect damages or losses
8. ❌Changed Circumstances - Regulatory or market changes
9. ❌Information Accuracy - Outdated or inaccurate information
10. ❌Calculator Results - Estimates that differ from actual costs

7.2 No Compensation For

We do not provide compensation for:

• Website downtime or errors
• Broken links or missing content
• Partner performance issues
• Changes in UAE regulations

• Delays in partner services
• Rejection of applications (visa, license, etc.)
• Increased costs from original estimates

8. Consumer Rights Under UAE Law

8.1 UAE Consumer Protection

Your Rights:

Under UAE Federal Law No. 15 of 2020 (Consumer Protection Law):

• Right to accurate information
• Right to safe and quality services
• Right to fair treatment
• Right to file complaints
• Right to compensation (in applicable cases)

How to Exercise Rights:

• UAE Consumer Protection: moec.gov.ae/en/consumer-protection
• Ministry of Economy Hotline: 600 522 225
• Consumer Protection App: Available on iOS/Android

8.2 Online Services

For online service issues:

• Telecommunications Regulatory Authority (TRA)
• Website: tra.gov.ae
• Email: info@tra.gov.ae

8.3 Free Zone Authority

For issues with free zone-licensed companies:

• Our Authority: Sharjah Publishing City Free Zone
• Website: spcfz.com
• Email: info@spcfz.com
• Phone: +971 6 505 1300

9. Important Reminders

9.1 Key Points

Remember:

1. ❌“Our information services are FREE
2. ❌“We do not directly sell services to you
3. ❌“We cannot issue refunds for partner services
4. ❌“You contract directly with partners
5. ❌“Partner refunds are between you and them

6. ❌“Always review partner policies before engaging
7. ❌“Contact partners first for refund issues
8. ❌“We can mediate but cannot guarantee outcomes
9. ❌“Future paid services will have specific refund terms
10. ❌“This policy may change as our business evolves

9.2 Best Practices

To avoid refund issues:

Before Engaging Any Partner:

❌“Read their refund/cancellation policy
❌“Understand their terms and conditions
❌“Verify their license and credentials
❌“Check online reviews and testimonials
❌“Compare multiple service providers

❌“Ask about refund scenarios upfront
❌“Get everything in writing
❌“Review contracts before signing
❌“Keep all documentation and receipts
❌“Communicate via email for records

10. Contact Information

Refund & Cancellation Inquiries

Email: contact@henryclub.ae

Subject Line: "Refund Policy Question" or "Cancellation Inquiry"

Response Time: Within 3-5 business days

Partner Service Issues

First Contact Partner Directly

Then Contact Us (if needed):